DPS Privacy Policy

Effective date: August 11, 2026

This Privacy Policy explains how DPS (Driver Portal System), operated by Divine Solutions Inc., collects, uses, discloses, and protects information when you use the DPS website, mobile applications, and related services.

Information We Collect

Depending on how you use DPS, we may collect:

• Account and contact information: name, email address, telephone number, company, role, login credentials, and account identifiers.
• Driver and employment information: employment history, addresses, motor-vehicle qualifications, driving experience, accident and violation history, and other information used for driver applications and qualification files.
• Sensitive information: Social Security number, driver’s-license details, identity documents, medical-certification information, signatures, and drug-and-alcohol compliance information when required for the service.
• Communications: support requests, SMS and MMS messages, message status, attachments, consent and opt-out records, and related correspondence.
• Technical information: device information, IP address, operating system, app activity, diagnostic logs, security events, and approximate usage data.
• Billing information: subscription, invoice, and payment-status information. Payment card data is processed by our payment provider, such as Stripe; DPS does not intend to store full payment card numbers.

How We Use Information

We use information to provide and secure DPS; create and administer accounts; process driver applications and compliance documents; authenticate users; send requested service messages; provide support; process subscriptions; prevent fraud and abuse; maintain records; improve reliability; and comply with applicable legal and regulatory obligations.

SMS and MMS Privacy

If you opt in to DPS text messaging, we use your mobile number and consent record to deliver transactional messages such as verification codes, application updates, document or compliance reminders, and support replies.

We do not sell your mobile number or SMS consent. We do not share your mobile number or SMS consent with third parties for their own marketing purposes. We may disclose this information to service providers that help us deliver and support messaging, subject to appropriate restrictions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

How We Disclose Information

We may disclose information to:

• the organization or motor carrier that provides your DPS account and its authorized administrators;
• service providers that support hosting, cloud storage, authentication, communications, analytics, security, billing, and customer support, including providers such as Google Cloud/Firebase, Twilio, and Stripe;
• government authorities, regulators, courts, or other parties when required by law or necessary to protect rights, safety, and security;
• a successor in connection with a merger, financing, acquisition, reorganization, or sale of business assets, subject to applicable law.

DPS is not designed to disclose personal information to data brokers or third parties for their independent advertising.

Data Retention

We retain information for as long as reasonably necessary to provide DPS, maintain security and audit records, meet contractual obligations, resolve disputes, and comply with applicable legal and regulatory retention requirements, including requirements that may apply to motor-carrier and driver-qualification records. Retention periods vary by record type and customer relationship.

Security

We use administrative, technical, and organizational safeguards designed to protect information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. Keep your credentials confidential and notify us promptly if you suspect unauthorized access.

Your Choices and Rights

You may update certain account information through DPS or by contacting the organization that manages your account. You may opt out of SMS messages at any time by replying STOP. Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, or information about how personal information is used and disclosed. Some requests may be limited by identity-verification, legal, safety, or record-retention requirements.

Children’s Privacy

DPS is intended for businesses, authorized personnel, and commercial-driver applicants. It is not directed to children under 18, and we do not knowingly collect personal information from children through DPS.

Third-Party Services

DPS may link to or integrate with third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

Changes to This Policy

We may update this Privacy Policy as DPS changes or as required by law. We will post the revised policy with a new effective date and provide additional notice when appropriate.

Contact Us

For privacy questions or requests, contact:

Divine Solutions Inc.
DPS (Driver Portal System)
Phone: (510) 417-1600
Website: https://divinesolutionsinc.net/

Please do not send Social Security numbers, medical records, driver’s-license images, or other sensitive documents through ordinary email or an unsecured website form.